direct car insurance

How to make a claim?

What to do in the event of an accident

If there is an accident there are a number of obligations if one of the following occurs:

• Injury is caused to any person apart from yourself
• Damage is caused to someone else's vehicle or property
• An animal (horse, cattle, ass, mule, sheep, pig, goat or dog) is killed or injured

If you are involved in an accident then you must:

• Stop at the scene for a reasonable period
• Give the following details to anyone who has reasonable grounds to ask:
  • Vehicle's registration number
  • Your name & address
  • If different to you, the name & address of the registered owner.

If injury is caused to another person you must produce your certificate of insurance either to any other person or to the police.

If you do not comply with the above then the accident must be reported to the police within 24 hours.

You should also comply with the above even if you were not directly involved in the accident but the presence of your vehicle on the road may have been a factor in the accident.

If you are driving overseas please ensure you follow the rules for the country you are driving in. In some European countries i.e. Germany it can be an offence to leave the scene of the accident before the police have arrived.

A quick and painless Claims Service

If you ever need to make a claim on your car insurance we will be on hand with our round the clock dedicated claims hotline, open 24 hours a day, 7 days a week. To report your claim and get advice, simply call the claim management line on 0845 677 0098 whatever time or day it is, and we'll take care of it.